We have been exporting
the highest quality Japanese
used cars to more than
150 counteries

Business Hours: Mon-Fri 10:00am-7:00am Time in Japan:

Our office is OPEN. Call us now

TEL: +81-45-450-7100 FAX: +81-45-450-7101

FAQ's
 About Import Procedures
1. Which documents do I need to receive my car?
The below documents Will be sent from UsedCarExport.com.
•Customs Invoice
•Bill of Lading
*Other documents may be required depending on your country's regulation
Please contact your local clearing agent for the details of the necessary documents.
2. Do I need to contact a custom agent in my country?
Please consult with your local clearing agent as soon as you found a car from our website.
They will quote you extra cost after landing at the port, and also give you all the instructions to register in your country.
3. How do I find the cleaning agent?
You can choose your own reputable clearing agent in your local area, or you may wish to contact our preferred clearing agents in your region.
4. When can I receive my car?
Contact your clearing agent and confirm the exact arrival date of the vessel and the ideal pick up date.
*Please be aware that in case you have delayed to pick up your car, may cause extra charges, such as storage.
 About UsedCarExport.com
1. Who operates UsedCarExport.com?
UsedCarExport.com is operated by JTM Co.,Ltd.
*Please see About Us
2. Why do people choose UsedCarExport.com?
•All Genuine Cars, inspected by professional Japanese mechanics
•To Save Costs by Cutting out the middle man
•To Choose from a Variety of Stock
•Guaranteed Quick Shipment covered with Warranty
•Easy Import procedures Supported by English Speaking Staff
Please click to see more about "Why UsedCarExport.com?"
3. How do you source your vehicles?
Our professional buyers carefully choose and purchase quality vehicles from certified auctions, whole sale car markets and selected partners to provide you with the best quality vehicles at an affordable price.
4. How often do you update your stock on the website?
We update our stock list every day.
 About Membership
1. What are the benefits of becoming a member?
You are invited to use "My Account" for free and enjoy following benefits.
1. View the Invoices issued in the past and compare the prices.
2. Track the current status of the vehicle you have purchased.
3. Edit and update your profile.
2. Do I have to become a member?
No, membership is not required to view our stock lists and prices. You can view most of our website without registration.
3. How do I sign up as a member?
There are two ways to sign up as a member.
1. From "Sign In" on the left top corner of Top page.
2. When you go through the ordering process, you will be asked for a membership registration.
Once you have signed up, your user ID and password will be sent immediately to your registered email address.
4. How do I receive my ID and password?
Your user ID and password will be sent to you immediately by automated e-mail after you submit your registration. Please enter your correct email address so that your user ID and password are received in order.
5. I forgot my password!
We will reissue your password by email.
If you forgot your password, please click below and send your registered email to us.
Forgot your Password?
 Buying a vehicle
1. I cannot find the car I am looking for.
Please tell us the vehicle information as much as you know (year range, model, mileage, color, transmission). We are working with many local dealers and retailers so we have many sources to get your targeting car.
2. How often do you update the stock?
We update the stock every day.
3. How do you check vehicle condition?
We inspect all the vehicles and describe vehicle condition on the website.
We inspect engine, transmission, electric devices, interior and exterior.
4. How can I purchase Japanese used cars from UsedCarExport.com?
There are four steps to purchase a used vehicle from UsedCarExport.com:
1. Choose the car from our stock list and send us an inquiry.
2. We will send you the invoice.
3. Please arrange the payment.
4. We will arrange the shipment.
5. How do I choose a vehicle?
It is simple and easy! From our web page you can search your vehicle by Type or by Make.
You can also search by price or year of vehicle to find the right car for your needs.
6. How to purchase Japanese used cars from UsedCarExport.com?
Please browse our stock and choose a vehicle. Then click an inquiry button for free quotation.
Please arrange the payment and the vehicle ships to your country.
7. How can I get more information about the condition of the car I am interested in?
If you have a specific question about a vehicle, you may contact us. Please have the stock number ready for reference
8. How do I know if the vehicle is suitable for my country?
We will inform you if the vehicle is not suitable for your country.
You can also see import regulation page. However please check with your local authorities before importing, as it is not possible for us to track all local regulations, since they are constantly changing. It is the responsibility of the Importer to confirm the Import Regulations of the final destination county.
9. What does the price on the website include?
Our website shows vehicle price (FOB) for all our stock. This is the price of vehicle and relative documentation. It does not include shipping fee, insurance and other costs.
10. How can I find out the total price I have to pay?
To easily check the total price for a vehicle, enter the vehicle page and then click the button "INQUIRY".
11. When I receive my invoice?
When applying for a free invoice online, we will email you the invoice.
12. What if the car has sold to somebody after I paid?
*get the refund
*buy 2nd choice vehicle
 About the Vehicle's Condition
1. How can I confirm the vehicle's condition?
All of our stock is inspected by professional mechanics, and the condition of each vehicle is described on the Vehicle Information Sheet on the web site. Please click to see "How to read Vehicle Information Sheet".
2. What if I was unhappy with the vehicle's condition?
Please do not worry about the vehicles' conditions,
since all vehicles sold by UsedCarExport.com are all genuine Japanese vehicles, and all of them are fully inspected by professional Japanese mechanics in our stock yard.
UsedCarExport.com recommends vehicles with vehicle's condition graded between 6 and 4. (Drivable as is!)
However if you are unhappy with the car after you receive the vehicle, we are here to cover the loss according to our claim clause.
Please Contact Us immediately.
3. What is Reg. Year?
Reg.Year(Regulation year) means the first year the vehicle is registered by law in Japan, and appears on all the documents of the vehicle itself, however, sometimes differs from the year of manufacture of the vehicle.
4. How do you grade the vehicle?
During the quality control our inspectors verify the vehicle conditions. Unless otherwise indicated mechanical problems are fixed prior to sale. The grade is decided after the count of all scratches, dents and defects of the vehicle.
5. Do you tamper with the mileage of the vehicle?
We do not tamper with the mileage in the vehicle for any case and for any reason. The mileage of some vehicles are sometimes extremely low, but this is possible in Japanese Cities where people rely mainly of means of public transportation.
6. Does the vehicle come with an English manual?
The vehicles are Japanese domestic models and are not equipped with an English owners manual.
7. Why are there so few Diesel engine vehicles?
The majority of vehicles produced in Japan have petrol engines. As a result, Diesel automobiles are rarer and tend to be more expensive.
Click here to see all available diesel engine vehicles.
8. Why are there so few Left Hand Drive vehicles?
Japan is a Right Hand Drive Country so the Japanese do not produce LH drive Japanese vehicles for (their domestic market) Japan.
We sometimes have Left Hand Drive vehicles from Europe and/or America in stock.
Click here to see all available Left Hand Drive vehicles.
9. Why are there so few Manual Transmission vehicles?
The majority of vehicles produced in Japan have an automatic transmission. As a result, manual transmission automobiles are rarer and tend to be more expensive.
Cleick here to see all available vehicles with Manual Transmission.
10. Will the GPS navigation system installed in the vehicle work in my country?
No, the GPS navigation system installed in the vehicles from Japan works only in Japan. It is not possible to update its maps for different Countries.
 About Total Cost
1. How much is the shipping cost?
Please click "Total Cost" on the vehicle information sheet to calculate the shipping cost to your nearest port.
If you click the button and select the port of delivery, the shipping cost will be automatically calculated.
2. What does warranty cover?
Warranty will cover the following:
•Cost of the vehicle if the vessel sinks, catches fire, or destroyed totally during transit
•Cost of "general average" (i.e. cost of salvation if vessel is rescued before sinking)
•Cost of any parts stolen, or replacement of any parts stolen, during transit
•Cost of any damage incurred during transit
Warranty is valid whilst the vehicle is on the vessel only. (i.e. Warranty ceases once the vehicle departs from the vessel's gate.)
The above accidents do not occur often, however they do occur unexpectedly.
3. Why take the risk of losing your hard earned money?
Warranty will give you peace of mind.
4. How do I receive a proforma invoice?
Your proforma invoice will be sent to you by email.
Please proceed with your payment ASAP to ensure quickest shipment of your vehicle.
5. What is CIF and FOB?
CIF stands for (Cost + Insurance + Freight). It includes Car cost, Marine Insurance and shipping fee.
FOB stands for Free On Board). It is the price shown on the stock.
6. How much will the total cost be that I have to pay?
The price on the stock + Shipping Fee + Marine Insurance (if require) + Inspection (if require)
Please contact us before you make an order.
You need to pay import duty, customs clearing fee and so on in your country.
7. Any discount?
No the vehicles listed are the fixed prices.
8. What is JAAI inspection?
The JAAI inspection is a paid certification of the quality of the vehicle approved by the JAAI (Japan Auto Appraisal Institute). In some countries, the Government requires JAAI inspection for imported used vehicles. Without JAAI inspection, you will be required to pay a penalty.
9. What is JEVIC inspection?
The JEVIC inspection is a paid certification of the quality of the vehicle approved by the JEVIC (Japan Export Vehicle Inspection Centre). In some countries, the Government requires JEVIC inspection for imported used vehicles. Without JEVIC inspection, you will be required to pay a penalty.
10.

What does "consignee" mean?
The consignee is the person entitled to receive delivery of the goods. The name is listed on the Bill of Lading and all the documents relative to the vehicle we provide.

11. What is "RO-RO" shipment?
Shipment by Ro-Ro (Roll on-Roll off) refers to shipment done with vessels where the vehicles are loaded and unloaded by driving them into and out of the ship, All vehicles are secured in their respective bays and are isolated from the elements during the sea passage. Such shipment are usually speedier and cheaper than container shipments. Ro-Ro shipments are not available for every destination.
12. What is "Container shipment"?
During container shipment, vehicles are loaded and fixed in a container (a big metal box of standard size). Shipment by container is very safe and covers almost all ocean ports in the world. It is usually more expensive and slower than Ro-Ro shipment.
As default, we provide quotations for shipments in 20 feet long containers. 40 feet containers are also available on request and might be convenient for purchases of multiple vehicles.
13. What is "Vanning"?
"Vanning" is the process of professionally loading and securing in place, vehicles inside a container to avoid damages in case of rough weather conditions during the transportation on the vessel.
14. What does "Final Destination" mean?
"Final Destination" defines the country where you will register your vehicle.
 About Payment
1. How do I make a payment?
We accept only Telegraphic Transfer (bank transfer) at this moment. Western Union is also acceptable.
2. When is the payment deadline?
As indicated on the invoice, please complete the payment within 3 business days.
3. How long does it take to reach your account?
It usually takes 1 to 7 days to reach our account. We will let you know as soon as we confirm your payment.
4.

When should I pay?
Our stock will be sold upon "First come, First serve" basis.
Please arrange payment ASAP and send us payment copy to secure the car.
We will reserve the car upon your full payment.

5. What if the car was sold to another client after I paid?
Do not worry!
We will either
•Refund your money
•Look for a replacement vehicle
•You can choose another vehicle from our stock with the same value.
6. When should I pay shipping cost?
Payment of the shipping cost is required prior to shipment. We will ship the car upon payment of C&F or CIF amount indicated on the proforma invoice.
7. What is UsedCarExport.com's payment method?
Telegraphic Transfer ( Bank remittance ) - This is the preferred method of payment and it is the quickest, safest way of your payment. It normally take approx 2-5days to receive and process your payment.
Our bank details are available here. As soon you have done your payment , Please fax or email your sales staff a copy of your invoice and the bank receipt, and we will send you confirmation.
8. What are your bank account details?
It is written on the invoice.
9. Can I pay by credit card?
No, you cannot make payment by credit card.
10. Do you accept my local currency?
We accept Japanese Yen, US Dollars, Canadian Dollars, Great Britain Pound and Euro.
11. Can I purchase at FOB prices?
No, we don't accept car purchase at FOB prices for quality reasons.
In order to keep your car in good condition, we inspect your car before shipment and supply you at either CIF or C&F prices.
12. How will I know when my payment has been deposited into your account?
It is very important that you provide us proof of payment to secure your order. Once the payment has been made, please send us a confirmation of payment together with the proforma invoice number or your given customer number by Email.
Once your payment is confirmed in our account, we will inform you by email.
 About Shipment?
1. How long does shipment take?
Delivery of your vehicle to your nearest port will depend on the timing of your payment and the shipping company's schedule.
Please click below to see the approximate delivery times for each region.
Delivery time to your region
2. When will my car be shipped?
Shipping details are noticed within 2 weeks from the date of confirmation by our logistics department.
3. How will I know about the shipping schedule?
Booking will be arranged by us. Please wait to receive the departure and arrival date of your shipment via email from our logistics department within 2 weeks from the date of confirmation.
In some cases, we will contact you to obtain further information in need before shipment, otherwise, leave it up to us. We will advise shipment details once the vehicle is confirmed for shipment by the shipping companies. Please keep a note of the arrival date and confirm with the local shipping agent in case the arrival date has been changed.
We strongly recommend you to contact your local clearing agent or shipping agent to confirm the arrival date before you collect your vehicle.
4. What is the information required for shipment?
There are three different information required to confirm shipment of your vehicle.
• Consignee Address
Information of the person, shown on the shipping documents.
This is the person who receive the vehicle.

• Courier Address
Where shipping document will be sent.

• Notify Party
Contact person at the port of delivery. This is your clearing agent in most cases.
Please inform this information in case you require us to announce the shipping schedule
apart from the consignee.
5.

What do I have to prepare for the shipment?
In most cases you need to do nothing. AGASTA will arrange the shipping on this side on your behalf. Once you received a notice for booking, please keep the arrival date so you can collect the car.

6. To which countries do you export your vehicles?
We export to any Country that allows importation of used vehicles from Japan.
7. Why do you need my physical address?
The physical address is a requirement that has been set out by the shipping Companies and Courier Companies that will be involved in the delivery process.
Any discrepancies involved with consignee details can add to delays. So it is best to ensure the correct consignee details are listed.
We do understand many Nations do not have a physical address. If there is no physical address where you live, please include your street or building name and provide the nearest Village or Town name together with the P.O. Box address.
8. Can I track my documents once they have been dispatched?
Yes you can track your documents. We usually use DHL for sending documents. They provide a tracking number on each package.
9. What is the customs clearance process?
Once the vehicle arrives at the port, it will be your responsibility to perform customs clearance. If you are not in a position to clear the vehicle personally, you can hire a local agent to perform customs clearance. Please contact your local clearing agent for the necessary steps to be followed well in advanced of the arrival of the car.
For the vehicles with Durban as the destination port, the use of a clearing agent is compulsory. Please tell us your preferred clearing agent. If you do not know the agent, please contact us, and we will introduce our preferred agents.
10. What will I have to pay once I receive the vehicle?
Upon reception of the vehicle you will have to pay port clearing costs, import duties and taxes and any additional fee requested by your Country or by the port of destination.
Please verify with local authorities or a good clearing agent for more details.
11. How do I find my port of discharge?
12. Is it possible to import a used car from Japan into my country?
13. What is the difference between Ro-Ro and Container shipment?
Ro-Ro is a vessel designed to carry wheeled cargo such as automobiles, trucks and trailers that are driven on and off the ship on their own wheels.
We ship cars by container to countries where there is no Ro-Ro shipment. We can put 3~4 cars in a container.
14. When do you ship my car?
We will arrange the next available shipment. We keep you updated on the shipping schedule.
It takes about 1~2 weeks from purchase a vehicle to leave Japan port for your country.
15. How long does it take?
It depends on the destination ports. Please see deliver time for reference.
16. What should I do after my car leaves Japan?
We will send you the Bill of Lading and other documents by air currier.
Please bring them to customs office and pick up the car.
 Others
1. Can I order by FAX or phone?
Yes, we accept your order by FAX.
To avoid communication failure, you submit your order on-line.
If you have problem with accessing the internet, please order by email.
2. Can I buy left hand drive car?
Sorry, we do not carry Japanese left hand drive vehicles in our stock.
3. Can I order spare parts?
Yes, you can get Spare Parts Supply Service if you buy a car from us.
4. I am not living in my country at the moment, which address do I indicate?
Please enter the address where the vehicle will be imported. .
For example, if you live in the U.K. but wish to import the vehicle into Zimbabwe, then enter the address in Zimbabwe..
Ensure that your street address is correct when you complete the order form since this will be the address used on all shipping documentation..
For Caribbean clients and clients importing vehicles through Durban port:.
Please note that your PO Box address alone will not suffice. .
A street address is required in accordance with U.S. Government's Department of Homeland
Security for Caribbean clients, and the South African Government for vehicles being imported via Durban port.
5.

Do you have any representative outside of Japan?
At the moment we only operate from our office in Yokohama Japan.

6. Why do Japanese people trade their vehicles in so early?
Many Japanese drivers love their vehicles and cannot wait to change their vehicle for the new shape models.
Most models undergo change of shapes every five years.
Also, the registration system here in Japan is very expensive, at an average cost of US$1,200 per year.
After 9 years it does not become worth the cost to register such a vehicle.
Therefore many Japanese drivers prefer to change to new models.
7. Why is mileage (KM) so low?
Many Japanese people travel to work on the train or bus, and there are very few parking spaces in Japan. Therefore it is not convenient to drive to work.
Besides, the train systems in Japan are so efficient you can set your watch by the train timetables. Since many Japanese employees work late, there is not much chance to drive their vehicles during the weekdays.
That leaves only the weekends to enjoy driving their vehicles. The average Japanese car travels approx. 8,000km per year.
8.

What is UsedCarExport.com's claim policy?
We are confident about our car quality, but if you are unhappy about the condition, please contact us ASAP according to our claim clause.
Our claim clause is as below;

  • No claim shall be accepted unless;
    • the FOB amount of the vehicle purchased is above US$1,500
    • claimed damages is above US$300 (the Buyer shall bear US$299 as a repair cost per car);
    • the age of the vehicle is less than 10 years;
    • for engine and transmission trouble, the number of miles driven of the vehicle is less 100,000km.
    • the Buyer notify the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading;
    • the following documents are presented by e-mail or facsimile within 7 days after the notice in subparagraph e , above ; port authority's report of any damage or missing items from the vehicle, a reputable local garage's report and quotation in U.S. dollar currency for repairs, and photos of any damage
  • The Seller shall not be liable for;
    • interior damages that are judged as minor and non-need of mention or invisible (including without limitation scratches, cigar burns, stains and cuts);
    • missing or damaged interior equipments (including without limitation shift knobs, head rests, sun shades, spare tires, jack tool kits, floor mats, cigarette lighter, and remote controls);
    • exterior damages that are judged as minor and non-need of mention or invisible (including without limitation scratches, tiny dents, holes and small rust); or
    • snow tires after market alloy wheels not mentioned or missing wheel lock nut any consumable parts including without limitation oil, fuel, tire tread, air-conditioning gas, etc
9. Can I amend the Bill of Lading?
The shipping company will not be accepted any application to change for B/L after arrival date. Regarding the Mombasa port, Mombasa customs regulations does not accept any change before 7 business days of arrival. Please kindly check your document again and advise us immediately if there is any amendment.
 Newsletters
1. I would like to receive your newsletter, how can I subscribe?
There are two ways to subscribe to our newsletter:
1. Input your email address in the form placed near the bottom of our home page.
2. Register as member of JapaneseVehicles.com and subscribe to our newsletter.
2. I don't want to receive newsletters anymore. How can I unsubscribe?
To unsubscribe from the newsletter please click here and input the email address you want to cancel in the form.
Click here to go to the Unsubscribe Page.
 Spare parts
1. Do you have parts?
Yes we can source parts for you. Please use parts inquiry form.
2. Can you put parts inside the vehicle I bought?
Yes we can put parts inside the vehicle when you use container shipment.
3. Can you supply parts for Japanese cars for overseas market and not imported directly from Japan?
Overseas model parts are not available in Japan. Parts for overseas models are sold in the country where the new vehicle was sold.
In the cases the parts number is available we might be able to find compatible parts in Japan.
4. Could you send us the pictures of the parts to make sure the parts quoted are the ones I need?
We are sorry but we cannot take pictures of the parts because we source them from our suppliers only after you complete your order.
We do our best to get the correct parts by getting details and diagrams to double check the items we are selling.
5.

How long does it take to deliver the parts to my address?
Delivery of parts by air courier normally takes from 5 days to 1 week.
The delivery to ocean freight to the destination port takes around one month, one month and a half.

6. Can you ship the parts inside the car I am buying?
No, we cannot ship the parts inside a vehicle unless the vehicle is shipped by container method and in your name.
7. Can you send the parts by sea-mail or air-mail?
Yes, we can send parts by air-mail or sea-mail. This is not recommendable because these methods are not traceable and cannot be insured.
8. Why is air freight so expensive?
Air freight seems expensive especially but it is fast, safe and traceable.
Our courier freight rates are far more reasonable than regular rates for we are granted very favorable terms for bulk orders.
9. Can I return the part if it is a wrong one?
Wrong parts provided based on erroneous information are not returnable.
10. Is there any warranty on new parts?
Parts sold in Japan are warranted for domestic use only so we cannot offer any warranty on them.
To avoid any inconvenience, we check all the parts before we pack to make sure you get the right quality parts.
USEDCAREXPORT.com

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JTM COMPANY LTD.

5-4 SHINMACHI, KANAGAWA-KU, YOKOHAMA, JAPAN

TEL: +81-45-450-7100 FAX: +81-45-450-7101

Email - info@usedcarexport.com

Copyright JTM Company Ltd. All rights reserved.